Boeing CEO Admits Mistake, the jet builder is handling the event with ‘100 percent and complete transparency’, David Calhoun tells a company-wide staff meeting.
Boeing CEO Admits Mistake After 737 Max 9 Mid-Air Panel Blowout
Boeing’s CEO has stated that the company should accept responsibility and make apologies following the mid-air door panel blowout on an Alaska Airlines 737 Max 9, which raised worries about the company’s quality standards.
Mr Calhoun made the remarks during a company-wide meeting called to underscore Boeing’s top priority of safety following the failure of a door plug on a Boeing 737 Max 9 aircraft last week.
There were 177 people on board the Alaska Airlines plane, which had to make an emergency landing shortly after taking off from Portland International Airport in Oregon.
The flight crew reported decompression problems after the blowout caused the jet to make an emergency landing 20 minutes later. No one on board was wounded.
“We’re going to approach this, No. 1, by admitting our mistake,” Dave Calhoun told company staff on Tuesday. “We’re going to approach it with 100 percent and complete transparency every step of the way.”
According to Bloomberg, many other senior Boeing officials addressed employees from the company’s Renton, Washington, factory, where the 737 is assembled, with their statements transmitted to workers in other places.
The US Federal Aviation Administration has ordered the immediate grounding of 171 Boeing 737 Max 9 aircraft, with customers including flydubai, Southwest, United, American Airlines, Ryanair, Air Canada, Turkish Airlines, and certain Chinese airlines.
Regulators worldwide said they are “closely monitoring” the issue.
The UAE’s General Civil Aviation Authority stated that none of the Emirates’ airlines flying Boeing 737 Max 9 aircraft were affected.
Boeing’s meeting on Tuesday was to discuss the company’s “response to this accident and reinforcing our focus on and commitment to safety, quality, integrity, and transparency,” according to Mr Calhoun.
“We are going to work with the NTSB [National Transportation Safety Board] itself which is investigating this incident to see what caused it,” he added in a statement.
The Arlington, Virginia-based company said it is also in talks with its customers, with Mr. Calhoun noting that such instances “shake them to the bone, just like it shook me”.
“I’ve got kids, I’ve got grandkids and so do you,” he went on to say. “This stuff matters. “Every detail matters.”
Boeing Commercial Airplanes CEO Stan Deal, who is entrusted with increasing output while preserving quality at Boeing’s largest unit, addressed employees alongside Mr Calhoun.
Mike Delaney, Boeing’s chief safety officer, who took over following the previous crisis involving the Boeing Max 8 jets, which were grounded after two tragic crashes killed a total of 346 people, also spoke at the conference.
Earlier this week, Boeing provided recommendations for conducting inspections, which is the first step before the FAA allows the return of 737 Max 9 planes to flight.
United Airlines said Monday that during inspections, it discovered weak bolts in Boeing 737 Max jets.
“Since we began preliminary inspections on Saturday, we have found instances that appear to relate to installation issues in the door plug – for example, bolts that needed additional tightening,” the business stated in a statement.
Jennifer Homendy, the NTSB board chair, announced on Monday that her agency will consider widening the inquiry.
According to Bloomberg, such a move would increase scrutiny of Boeing and its manufacturing methods, exacerbating problems as the US jet manufacturer works to restore service to the aircraft.